FAQs

Our warehouse is located at 2015 32 Ave NE, unit 22, Calgary, AB T2E 6Z3.

You can also reach us at info@ironbayfitness.ca.

Yes. If the product is currently in stock and available for pickup, we can usually prepare your order the same day during business hours.

We are open Monday to Sunday, 10:00 AM – 6:00 PM.

Most pickup orders are ready within approximately 2 hours. If there is any issue with your order, we will contact you by phone or email as soon as possible.

Orders placed after 5:30 PM are generally prepared on the next business day.

Please wait until you receive your pickup confirmation before coming to the warehouse. If you need immediate pickup, feel free to call us at (587) 664-1723.

No. All prices are final.

If you are a business or commercial customer, please contact info@ironbayfitness.ca for wholesale or FOB pricing.

Yes. We ship to every province in Canada.

Shipping charges are calculated based on your destination, the size and weight of your order, and the shipping method selected. The shipping charge shown at checkout is an estimate based on our historical shipping data.

If the actual shipping cost is lower than the amount paid at checkout, we will normally refund the difference.

If the actual shipping cost is similar to the estimated amount, your order will be shipped as normal.

In rare cases, shipping to remote areas may cost significantly more than the estimate. If this happens, we will contact you before shipping. You may choose to pay the difference or cancel the order for a full refund.

We also support customer-arranged freight using a Bill of Lading (BOL).

Warehouse pickup is also available from our Calgary location.

Yes. We have a showroom at our Calgary warehouse.

Our showroom is located at:

2015 32 Ave NE, Unit 22
Calgary, AB T2E 6Z3
Canada

Business Hours:
Monday–Sunday, 10:00 AM – 6:00 PM

We accept debit cards, credit cards, Interac e-Transfer, cash and cheque.

For low-stock products, we recommend placing your order online first to help secure available inventory before visiting.

Yes. Eligible products may be returned within 14 days of delivery or pickup.

If you change your mind or decide the product is not right for you, you may request a return within the applicable return period.

Returned products must include all original packaging and components, be reasonably clean, and be suitable for inspection.

Assembled strength equipment may also be returned if it otherwise meets our Return & Refund Policy.

For personal-reason returns, customers are responsible for return transportation. We do not charge a restocking fee.

Yes. For customers in Calgary, we offer optional delivery and assembly services.

Delivery
Garage or front yard: CAD $150
Basement or apartment: CAD $250

Delivery & Assembly
Standard Delivery & Assembly: CAD $450

Our team will deliver, assemble, adjust and test the equipment. We can also explain the basic functions after assembly. Most rack delivery and assembly appointments take approximately 4 hours.

After assembly, we remove packaging materials and clean the immediate work area before leaving.

We also provide equipment disassembly, relocation and reassembly services within Calgary on an individually quoted basis.

For full details, please see our Delivery & Assembly Policy.

Our website reflects our current inventory records. If a product is marked In Stock, you can place your order immediately.

Most pickup orders are ready within approximately 2 hours during business hours. Orders requiring shipping are generally prepared within 24 hours.

If an unexpected issue affects your order, we will contact you as soon as reasonably possible to discuss the available options.