Delivery & Assembly Policy

Effective Date: November 1st, 2026

This Delivery & Assembly Policy applies to local delivery and assembly services provided by IronBay Fitness (“IRONBAY™”, “we”, “our”, or “us”).

Our delivery and assembly services are available for customers who purchase larger fitness equipment within the Calgary area.

Service availability and pricing depend on distance, equipment size, access conditions and the scope of work.

1. Local Service Area

Standard delivery and assembly pricing applies within approximately 20 km driving distance of the IRONBAY™ Calgary warehouse.

Service outside this area may be available and may require additional travel or labour charges.

Any additional charge known before payment will be disclosed before the service is confirmed.

2. Delivery Pricing

Garage or Front Yard Delivery

CAD $150

Basement or Apartment Delivery

CAD $250

Delivery pricing assumes ordinary access conditions.

Additional charges may apply where unusual access, excessive stairs, restricted building access or other exceptional site conditions materially increase the work required.

Any additional charge known before payment will be disclosed before the service is confirmed.

3. Delivery & Assembly Pricing

Standard Delivery & Assembly

CAD $450

This service includes delivery, assembly, basic adjustment, function testing, packaging removal and cleanup of the immediate work area.

Additional labour charges may apply only where actual site conditions are materially different from those disclosed when the service was booked.

IRONBAY™ will explain any additional charge and obtain the customer’s approval before proceeding.

4. Assembly Service Includes

A standard delivery and assembly service generally includes:

* Delivery to the agreed location;
* Moving equipment through a reasonably accessible route;
* Assembly according to the manufacturer’s instructions;
* Basic adjustment and function testing;
* Basic operating instructions;
* Removal of packaging materials; and
* Cleanup of the immediate work area.

5. Services Not Included

Unless otherwise agreed in writing, standard service does not include:

* Anchoring equipment to floors or walls;
* Electrical work;
* Structural modifications;
* Construction work;
* Removal of doors, windows or railings;
* Building alterations; or
* Other work requiring specialized trades.

6. Estimated Service Time

Most rack delivery and assembly appointments take approximately four (4) hours.

Larger or more complex installations may require additional time.

Estimated service times are not guaranteed.

7. Customer Responsibilities

Before the appointment, customers are responsible for:

* Preparing the installation area;
* Providing a reasonably accessible delivery route;
* Disclosing stairs, elevators and access restrictions;
* Obtaining any required building approvals;
* Reserving elevators where necessary;
* Removing personal belongings from the work area; and
* Ensuring an adult (18+) is present during the appointment where required.

8. Access Conditions

IRONBAY™ may postpone or refuse service where site conditions are unsafe or materially different from those originally disclosed.

If additional labour is required because of undisclosed site conditions, IRONBAY™ will explain the additional work and obtain the customer’s approval before continuing.

If approval is not provided, IRONBAY™ may complete only the portion of the service that can reasonably be performed or reschedule the remaining work.

9. Failed Service Appointments

If delivery or assembly cannot be completed because of customer-caused conditions, part or all of the applicable delivery charge may be forfeited.

Examples include:

* No adult present;
* Inaccessible premises;
* Undisclosed access restrictions;
* Failure to obtain required building access;
* The installation area not being reasonably available; or
* Other customer-caused circumstances preventing completion.

A new delivery or service charge may apply if another appointment is required.

10. Appointment Changes

Customers should notify IRONBAY™ as early as possible if an appointment needs to be changed.

Appointments cancelled or materially rescheduled with less than 24 hours’ notice may result in forfeiture of part or all of the applicable delivery fee where transportation or labour costs have already been incurred.

If IRONBAY™ cancels the appointment for reasons within our control, no cancellation fee will apply.

If IRONBAY™ cannot provide the purchased service, the customer will receive a refund for the unperformed service.

11. Property Care

Customers should disclose narrow entrances, tight corners, delicate flooring, low ceilings or other conditions that may affect delivery.

IRONBAY™ will use reasonable care when moving and assembling equipment.

Where the customer requests delivery through a route involving a known risk of minor scuffs or marks after being advised of that risk, the customer accepts the ordinary risk associated with reasonable handling.

Nothing in this section excludes liability that cannot legally be excluded.

12. Equipment Relocation

IRONBAY™ also provides equipment disassembly, relocation and reassembly services within Calgary.

Relocation services are quoted individually based on:

* Equipment type;
* Distance;
* Access conditions; and
* Labour required.

Previous delivery or assembly charges do not include future relocation services.

13. Product Issues During Assembly

If a missing component, manufacturing defect or other product issue is discovered during assembly, the matter will be handled under the applicable Warranty Policy, Return & Refund Policy or other applicable terms.

If an assembly issue is caused by IRONBAY™, we will correct it without additional labour charges.

14. Legal Rights

Nothing in this Policy limits any statutory rights, legal warranties or remedies that cannot legally be excluded under applicable law.

15. Policy Updates

IRONBAY™ may update this Policy from time to time.

Updated versions apply to future service purchases from their effective date.

The version in effect when the service is purchased will continue to apply to that purchase unless applicable law requires otherwise.