Shipping Policy

Effective Date: November 1st, 2026

This Shipping Policy applies to orders placed with IronBay Fitness (“IRONBAY™”, “we”, “our”, or “us”).

IRONBAY™ ships products throughout Canada using third-party carriers and freight providers, with local delivery services also available in the Calgary area where applicable.

1. Shipping Areas

IRONBAY™ ships throughout Canada, including all provinces and territories.

Orders to territories, remote communities, and other locations with limited freight access may require additional review before shipment because carrier availability, access requirements, and transportation costs can vary significantly.

Shipping availability to a particular location may depend on the products ordered, shipment size and weight, carrier service, road or freight access, and the practical ability to complete delivery.

2. Shipping Charges at Checkout

IRONBAY™ provides standard freight delivery throughout Canada. Shipping charges are calculated based on the total shipment weight and destination.

For locations with standard carrier accessibility, our standard shipping rates are:

The applicable shipping charge is displayed at checkout before payment and applies to ordinary shipping circumstances and destinations with standard carrier accessibility.

Because Canada is geographically vast and heavy fitness equipment involves complex freight logistics, certain remote communities, locations with restricted freight access, or shipments affected by unusual transportation conditions may require an exceptional freight review before shipment.

No Forced Charges: IRONBAY™ will never collect additional shipping charges or alter an order without the customer’s explicit prior approval.

If extreme distance, severe weather, restricted freight access, extraordinary carrier surcharges, or other unusual transportation conditions make the standard shipment impractical under the checkout rate, IRONBAY™ will contact the customer before shipment to discuss the available options.

Depending on the circumstances, the available solutions may include:

• Customer Approval: Proceeding with shipment after the customer expressly approves any necessary and verified additional shipping cost;
• Order Modification: Modifying the order contents or shipment arrangement where this provides a more practical shipping solution;
• Delayed Shipment: Delaying shipment until reasonable transportation service becomes available;
• Alternative Arrangements: Exploring another available carrier, shipping method, or customer-arranged freight option where applicable; or
• Full Cancellation and Refund: Cancelling the affected order and issuing a full refund with no cancellation fee if a mutually acceptable shipping arrangement cannot be reached.

If the final freight cost is lower than the shipping amount paid at checkout, IRONBAY™ will automatically refund the applicable difference after the final freight cost has been confirmed.

3. Estimated Delivery Time

The estimated transit time for Standard Freight Delivery is 3–5 business days after dispatch.

This transit time is the same across the standard weight-based shipping tiers listed above.

Delivery estimates are not guaranteed and may vary depending on destination, carrier schedules, shipment size, freight requirements, weather, road conditions, and other circumstances outside IRONBAY™’s reasonable control.

Heavy equipment, palletized shipments, multi-piece orders, remote destinations, and shipments requiring appointments or specialized freight services may take longer.

Where an exceptional transportation condition requires shipment to be delayed, IRONBAY™ will contact the customer before shipment to discuss the available options.

4. Carriers and Freight Delivery

IRONBAY™ generally uses third-party carriers, couriers, and freight companies.

Heavy or palletized freight may be delivered using curbside, liftgate, or other freight delivery services depending on the shipment and carrier.

Freight delivery may require:

• A delivery appointment;
• An adult or authorized person to be present;
• Suitable truck access;
• A safe and accessible delivery location;
• Liftgate service where applicable; or
• Other reasonable carrier requirements.

Unless expressly included or separately agreed in writing, standard freight shipping does not include indoor placement, basement delivery, apartment delivery, unpacking, assembly, or movement of equipment to its final indoor location.

5. Customer-Arranged Freight

Where agreed by IRONBAY™, customers may arrange their own carrier or freight transportation.

The customer is responsible for selecting and contracting with their carrier and for providing accurate shipping information and any required bill of lading or pickup instructions.

Additional charges caused by customer-selected carrier delays, missed pickups, inaccurate instructions, or other circumstances attributable to the customer or their carrier may be the customer’s responsibility.

6. Warehouse Pickup

Pickup is available from our Calgary warehouse after receiving confirmation that the order is ready.

Location:
2015 32 Ave NE, unit 22, Calgary, AB T2E 6Z3

Hours:
Monday through Sunday, 10:00 AM to 6:00 PM.

Customers should wait for confirmation that the order is ready before arriving for pickup.

The customer is responsible for using a suitable vehicle and securing the products safely for transportation after pickup.

7. Delivery Access

The customer is responsible for providing accurate delivery information and ensuring that the delivery location can reasonably accommodate the applicable delivery vehicle and shipment.

Additional carrier charges resulting from inaccessible locations, incorrect or incomplete addresses, address changes after shipment, missed delivery appointments, failed delivery attempts, or other customer-caused delivery issues may be charged to the customer where applicable.

8. Shipping Damage

Customers should inspect the shipment and packaging as soon as reasonably possible after delivery.

Visible transportation damage should be reported to IRONBAY™ as soon as possible. We ask that visible damage be reported within forty-eight (48) hours where reasonably possible so that the condition can be documented and any carrier claim can be supported.

For freight deliveries, customers should note visible damage or shortages on the carrier’s delivery receipt or bill of lading where reasonably possible before accepting the shipment.

Customers should retain packaging and take photographs of the shipment, product, and packaging where damage is identified.

Damage that was not reasonably visible at delivery should be reported as soon as reasonably possible after discovery.

IRONBAY™ may request photographs, video, delivery documentation, or other reasonable evidence necessary to evaluate the issue.

A delay in reporting may affect IRONBAY™’s ability to determine when damage occurred or pursue a carrier claim, but does not eliminate rights that cannot legally be excluded.

Transportation damage is handled in conjunction with the IRONBAY™ Return & Refund Policy and applicable carrier procedures.

9. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is delayed, redirected, returned, or subject to additional carrier charges because the customer provided an incorrect or incomplete address, failed to attend a required delivery appointment, or otherwise prevented a reasonable delivery attempt, the customer may be responsible for the resulting additional transportation charges.

If a returned shipment is to be sent again, IRONBAY™ may require payment of the applicable additional shipping charge before reshipment.

10. Refused Shipments

Refusing a shipment does not automatically constitute a free cancellation.

If a customer refuses delivery for a personal reason, change of mind, or another reason not attributable to verified transportation damage, a verified defect, or an IRONBAY™ error, the transaction may be handled as a return under the Return & Refund Policy.

Applicable transportation costs may remain the customer’s responsibility.

This section does not limit a customer’s rights where refusal is reasonably related to visible transportation damage, an incorrect shipment, a verified defect, or another matter for which IRONBAY™ is responsible.

11. Risk of Loss

Where IRONBAY™ arranges transportation to the customer, transportation risk generally remains with IRONBAY™ until delivery to the applicable delivery location, subject to applicable law and any expressly agreed freight terms.

For customer pickup, transportation risk transfers when the customer or the customer’s authorized representative takes possession of the products.

Where the customer arranges their own carrier or freight transportation, transportation risk transfers when the goods are released to the customer-selected carrier, subject to applicable law and any expressly agreed written shipping terms.

Separate FOB shipments are governed by the applicable FOB Shipping Policy and order-specific FOB terms rather than the general risk-transfer rule in this section.

Transfer of transportation risk does not eliminate responsibility for a verified defect or non-conformity that existed before the applicable risk-transfer point.

12. Delays Outside Our Control

IRONBAY™ is not responsible for carrier delays caused by circumstances outside its reasonable control, including severe weather, road closures, transportation interruptions, carrier capacity limitations, labour disruptions, governmental action, or other comparable events.

IRONBAY™ will make reasonable efforts to assist with shipment information where practical, but delivery estimates remain estimates rather than guaranteed delivery dates unless expressly agreed otherwise in writing.

13. Legal Rights

Nothing in this Shipping Policy excludes or limits any statutory right, legal warranty, cancellation right, or other remedy that cannot legally be excluded or limited.

Where mandatory law provides different requirements for a particular transaction, the applicable mandatory law will govern.

14. Policy Updates

IRONBAY™ may amend, modify, or replace this Shipping Policy from time to time.

Updated versions apply prospectively to future purchases from their applicable effective date.

The version applicable at the time of purchase will continue to govern that purchase unless applicable law requires otherwise or the parties subsequently agree to different terms.