Return and Refund Policy

Effective Date: July 1, 2026

This Return and Refund Policy applies to eligible products purchased from IronBay Fitness (“IRONBAY™”, “we”, “our” or “us”).

We wish to offer customers a clear process when a product needs to be returned. This Policy explains the conditions of return eligibility, product condition requirements, responsibility for shipping costs, refunds, as well as the handling of damaged or defective products.

Nothing in this Policy limits any right or remedy that cannot be legally excluded under applicable law.

1. Return Period

Eligible products may be returned within fourteen (14) calendar days following the delivery date confirmed by the carrier or the pickup date by the customer.

A return request must be submitted during the applicable return period. IRONBAY™ may request the order number, proof of purchase, and other reasonable information necessary to identify the transaction and assess return eligibility.

2. Return Eligibility

Unless otherwise indicated, an eligible returned product must:

• Be returned during the applicable fourteen (14) calendar day period;
• Include the original packaging where reasonably applicable;
• Include all parts, accessories, instructions, hardware, screws, bolts, and other components originally provided with the product;
• Be reasonably clean and available for inspection purposes;
• Not show damage attributable to misuse, abuse, negligence, improper installation, or unauthorized modification; and
• Otherwise comply with the requirements of this Policy.

Assembled strength training equipment may be returned if they otherwise meet the applicable return conditions.

IRONBAY™ will inspect all returned products and may refuse a return that does not meet the eligibility conditions provided by this Policy, subject to applicable law.

IRONBAY™ may, at its discretion, accept a return that does not meet one or more of these requirements. Any exception granted in a particular case does not alter this Policy and does not obligate IRONBAY™ to grant the same exception in other cases.

3. Non-Returnable Products

Products identified before purchase as belonging to one of the following categories are not eligible for a voluntary return, unless expressly agreed otherwise by IRONBAY™ or required by applicable law:

• Final sale;
• Non-returnable;
• Special order;
• Clearance when expressly identified as non-returnable; or
• Otherwise expressly excluded from return before purchase.

The non-returnable status of a product does not eliminate rights relating to a verified defect, shipping error, inaccurate representation, or any other right that cannot be legally excluded.

4. Return Authorization

Customers must contact IRONBAY™ before returning a product so that the return can be reviewed and authorized.

Products should not be shipped or brought to the warehouse for a return without prior authorization or arrangement.

Authorized local returns in Calgary may be brought to the IRONBAY™ warehouse by appointment or according to another arrangement confirmed by IRONBAY™.

5. Responsibility for Return Costs

5.1 Returns for Personal Reasons

When an otherwise eligible return is requested for a personal reason, the customer is responsible for the cost and organization of return shipping, unless otherwise agreed by IRONBAY™.

Personal reasons include but are not limited to:

• A change of mind;
• Ordering the wrong product;
• No longer needing the product;
• Personal preference;
• A compatibility or space issue not attributable to inaccurate information provided by IRONBAY™; or
• Having found another preferred product or price.

5.2 Verified Defects, Shipping Errors, and Shipping-Related Damage

When IRONBAY™ verifies that a return is required due to a manufacturing defect, an IRONBAY™ shipping error, or transport damage that occurred before delivery when transport was organized by IRONBAY™, IRONBAY™ will organize or reimburse the reasonable costs of pre-approved standard return shipping, as the case may be.

Customers should not independently organize unusually expensive freight transport or any other return transport expecting a refund without obtaining prior authorization from IRONBAY™.

6. Initial Shipping Costs

Initial shipping, freight, delivery, or service fees are non-refundable in the case of a return for a personal reason, unless otherwise agreed by IRONBAY™ or required by applicable law.

When the return stems from a verified IRONBAY™ error, a covered defect, or a transport issue for which IRONBAY™ is responsible, the applicable shipping or delivery fees will be handled according to the circumstances and applicable law.

7. Refunds

Approved refunds are generally processed after receipt and inspection of the returned product.

Where possible, IRONBAY™ generally processes an approved refund within approximately twenty-four (24) hours following receipt and inspection of the returned product.

Refunds are normally made to the original payment method where reasonably possible.

When a refund to the original payment method is not available or practical, IRONBAY™ may issue the refund via Interac e-Transfer or another reasonable means at its discretion.

Processing time after the refund is issued by IRONBAY™ may vary according to the customer's financial institution or payment provider.

IRONBAY™ does not charge any restocking fees for a return otherwise eligible under this Policy.

8. Damaged Products and Shipping-Related Damage

Customers should inspect products and their packaging as soon as reasonably possible after delivery or pickup.

Visible shipping-related damage should be reported to IRONBAY™ as soon as possible. We ask customers to report visible transport damage within forty-eight (48) hours of delivery when reasonably possible so that the product condition can be documented and any claim with the carrier can be supported.

Damage that was not reasonably visible at the time of delivery should be reported as soon as reasonably possible after discovery.

A delay in reporting damage may affect IRONBAY™’s ability to verify when or how the damage occurred or to obtain recovery from a carrier, but does not eliminate any right that cannot be legally excluded.

IRONBAY™ may request reasonable evidence, including:

• The order number or proof of purchase;
• Photographs of the product;
• Photographs of the packaging;
• Video when reasonably useful;
• Transport or delivery documents; and
• Other reasonable information necessary for the review of the claim.

9. Cosmetic Conditions

Minor cosmetic differences, normal manufacturing marks, packaging wear, and other conditions that meet our published Cosmetic Standards do not constitute manufacturing defects and do not, by themselves, entitle a customer to a defect-based replacement, warranty service, compensation, or return costs assumed by IRONBAY™.

An otherwise eligible product may nevertheless be returned during the applicable fourteen (14) calendar day period for a personal reason, subject to the requirements of this Policy and the applicable customer responsibility for return costs.

Cosmetic damage caused during transport is handled according to the process applicable to shipping-related damage and is not considered an acceptable manufacturing variation simply because the product remains functional.

10. Defects and Warranty Claims

A return request regarding an alleged manufacturing defect may be reviewed under the Residential Warranty, Commercial Warranty, or any applicable product-specific warranty, in addition to this Policy.

IRONBAY™ may inspect the product, request reasonable evidence, and determine if the reported condition constitutes a manufacturing defect, a transport issue, a cosmetic condition, an installation issue, misuse, or another type of condition.

Nothing in this Policy transforms a normal manufacturing tolerance or cosmetic condition into a defect when the product meets the applicable published product standards.

11. Statutory Rights

This Return and Refund Policy sets out IRONBAY™’s voluntary return conditions and does not replace any mandatory consumer protection rights, legal warranties, or other remedies applicable to a particular transaction.

Where applicable law grants the customer a right or remedy that conflicts with this Policy and which cannot be legally excluded or limited, the applicable law prevails.

12. Policy Updates

IRONBAY™ may modify or replace this Return and Refund Policy from time to time.

Updated versions apply to future purchases as of their applicable effective date.

The version applicable at the time of purchase will continue to govern that purchase, unless otherwise required by applicable law or if the parties subsequently agree to different terms.

2015 32 Ave NE unit 22, Calgary, AB T2E 6Z3

info@ironbayfitness.ca

+1-587-664-1723

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Hours: Mon., Tue., Wed., Thu., Fri., Sat., Sun.: 10:00 AM – 6:00 PM